Field maintenance

Valuable support for field maintenance staff in analysing problems and identifying the most effective actions to resolve them.

The solution digitises field maintenance workflows and makes them available on mobile devices, supporting operational staff with site inspections initiated by the operations centre, fault finding and/or emergency response, non-routine maintenance, scheduled maintenance, and inspection and measurement activities.

Who is it for?

It is primarily intended for network maintenance crews, emergency response teams and external personnel responsible for some network maintenance activities for the contracting entity. If the solution is integrated with a workforce management (WFM) system, its capabilities become available to all personnel involved in field service activities.

Benefits

Viewing assets on a map, even offline
The solution gives all field workers smartphone access to GIS maps and the network’s different layers, ensuring they can also view them without an internet connection.
Access to asset information
As well as displaying the network, the solution gives all field workers easy access to the network asset inventory, allowing them to explore connected assets using the network’s topology and perform network tracing.
Improved analysis and diagnostics in the field
By interfacing with remote monitoring and control systems and network asset and customer records, and by providing augmented reality features through a smartphone app, the solution enables field workers to analyse and diagnose problems effectively and decide what action to take for emergency response, fault resolution or scheduled maintenance.
Increased GIS reliability
Field editing lets staff record network changes resulting from maintenance directly on a smartphone, enabling the GIS to be updated.

In depth

Fragmented knowledge and expertise as a cause of operational inefficiency

For network operators’ operations managers, effectively and efficiently identifying and resolving faults is critical to ensuring service continuity. Proper maintenance requires the management of processes that rely on knowledge and expertise often spread across a small number of people, leading to operational inefficiencies and even errors when carrying out maintenance.

Alongside staff expertise and the organisation of logistics and operations, it is therefore important to have digital tools that can guide field activities appropriately.

Supporting problem analysis and diagnosis directly in the field

Arcoda’s solution is built on technologies that give field workers simple, intuitive access to innovative tools for viewing GIS information and asset inventory data. These support diagnosis so that staff can carry out maintenance work, report problems and guide specialist teams’ activities.

Viewing assets and GIS layers makes it possible to understand the network’s asset inventory and use its topology to trace flows through the network and determine any service interruptions needed for repairs.
The interface with remote monitoring and control systems gives field workers access to sensor data. By comparing parameter readings with historical data, they can determine whether and how to intervene.
Field editing functions allow network modifications to be recorded and subsequently transferred to the GIS.

Features

01
Offline-first operation
02
Network tracing
03
Network editing directly in the field

Products that make up the solution

Arcoda Next
Operational information and map-based network exploration tools, always available on a smartphone, for faster, more accurate and traceable field work.